Scott Equipment Enhances Online Shopping Experience with Epicor Commerce Connect for Epicor Prophet 21
North Carolina Distributor Selects Modern E-Commerce Platform to Differentiate from Competitors
Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, today announced Scott Equipment has chosen Epicor Commerce Connect for Epicor® Prophet 21® as its new e-commerce platform to create a seamless online shopping experience for its customers and improve order efficiency.
Scott Equipment is based in Charlotte, North Carolina. The company, which was founded in 1977, distributes high quality, technically advanced, and energy efficient automation products to the industrial market.
When the company was searching for a new e-commerce platform, the ability to differentiate themselves from their competitors was important. They not only wanted to showcase their products on the website, but also provide a customer-focused and hands-on experience.
“Customers want the same online experience from their local industrial suppliers that they get from large online retailers in their personal life,” explained Jeff Scott, president, Scott Equipment. “They need to access things like invoices, quotes, and sales history without picking up the phone. These online services need to be flexible, customer oriented, and customizable. As an industrial supplier, we must be flexible and cater to the needs of our customer base and our online services must extend this flexibility. With Epicor Commerce Connect, we are able to do this while also adding in rich content, link to other services and feeds, take advantage of information sharing, and supply the information they need in a timely manner.”
Customer-Focused Shopping Experience with Industry-Specific Solutions
Scott Equipment’s previous e-commerce system was dated and inflexible, which discouraged customers from using the website. Ordering products online has become the norm, and many of their customers search online for a specific need, vendor, or part number. Epicor Commerce Connect creates a seamless online shopping experience and also increases search engine optimization (SEO), giving the company higher rankings on searches. With Epicor Commerce Connect, Scott Equipment is not only able to showcase the products that they offer, but also able to suggest pairing different products to assist customers in making the right purchase decision to solve their problem. This customer-focused shopping experience differentiates the company from its larger competitors with a service not typically offered.
“Epicor Prophet 21 is a proven success for distributors of all sizes, and the software is becoming more powerful and valuable to companies that need a one-stop shop for their services,” said Doug Smith, director of product marketing, retail and distribution, Epicor. “With a combination of features and functionality to accurately streamline processes, Prophet 21 enables distributors to automate pricing, inventory and even quoting, ultimately reducing time consumption.”