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Northside Pharmacies Selects Epicor to Amplify Customer Loyalty

Seven-Location Pharmacy to Benefit from Epicor Eagle Centralized Business Management

Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, today announced that Northside Pharmacies, an affiliate of the Genesis Healthcare System of Zanesville, Ohio, has selected the Epicor Eagle pharmacy retail management solution to strengthen customer loyalty programming and business processes.

Prior to selecting Epicor, Northside Pharmacies was searching for an intuitive point of sale system to help improve inventory management, speed and efficiency at point of sale, as well as provide offline transaction processing. They chose the Epicor Eagle solution to improve these key business areas-featuring the centralized business management capability of all seven locations from the Zanesville, Ohio headquarters.

“Our company thrives on the reputation of knowing and anticipating our customers' needs,” said Danielle Spires, systems coordinator for Northside Pharmacies. “Because of this preemptive approach, we knew our business management system needed to be updated to maintain our fast and personalized service. We are pleased to collaborate with Epicor in a partnership that will help us streamline our business and provide insight into all our locations with centralized business management of the system.”

As a full-service pharmacy group, Northside Pharmacies has a large selection of over-the-counter products, including first aid supplies, vitamins, as well as cards and gift items. “Because Epicor Eagle is such a user-friendly system with robust functionality, we expect to be able to easily train our staff quickly and efficiently,” said Spires. “This will help us stay on track with sales and the wide range of services that we offer, from a coordinated re-fill program to our city-wide delivery service-reducing downtime as we implement the new system.”

Fast, Quality Customer Service with Intuitive Technology

With a visit to Thompson Pharmacy in Pennsylvania, representatives from Northside Pharmacies were able to see firsthand how Epicor Eagle operates daily pharmacy retail management. “Prior to our selection of Epicor, our business representatives had the opportunity to view Epicor Eagle solutions directly at Thompson Pharmacy,” said Spires. “Their average customer wait time at check out, from line to transaction completion, was less than a minute. We know our customers' time is valuable, so now with Epicor Eagle in our pharmacies, we will be giving customers exactly what they want-fast, friendly service that offers loyalty points and special offers. We are confident that we will increase customer satisfaction by moving forward with Epicor Eagle.”

“We look forward to the development of a strong partnership with Northside Pharmacies,” said Keith Lam, senior product manager, retail distribution solutions for Epicor. “Our solutions provide a seamless integration with pharmacy management solutions-allowing pharmacies to integrate their front-of-store operations with the backend. In addition, Epicor loyalty programs enhance the customer's in-store experience, which in return increases the pharmacy's overall revenue and bottom line.”

For more information regarding Epicor Eagle for pharmacy retail management, please call 888-463-4700 or email

About Epicor Software Corporation

Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail and services industries. With over 40 years of experience serving small, midmarket and larger enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional and global businesses demand. The Company's headquarters are located in Austin, Texas, with offices and affiliates worldwide. For more information, visit

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Epicor, Eagle, and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.


Lindsay Ortega
Specialist, Public Relations
Epicor Software Corporation
+1 952 417 5022

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