Kimal Lumber Company Launches Epicor BisTrack Software
Independent lumber dealer to operate more efficiently and provide enhanced levels of customer service with the powerful BisTrack solution
Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, announced today Kimal Lumber Company has successfully implemented the Epicor BisTrack™ solution to enhance and streamline its best-in-class lumber, truss, and manufacturing operations.
Headquartered in Nokomis, Fla., Kimal Lumber opened its doors in 1981 and has since expanded into six locations which include an exterior window and door division, a design center and showroom, an engineered wood and truss division, and a third lumberyard and hardware store. Not to mention their specialty—pocket frame manufacturing.
“When we decided to replace our aging software system, we wanted to give our company a technological boost that we didn't have previously. Additionally, we wanted to change our company systematically and procedurally—we used this new software installation as a way of convincing our entire team to embrace industry best practices. With the technology that Epicor BisTrack software affords us, we can already do tasks faster, more efficiently, and provide our customers with that extra level of service.”
Simplified and optimized deliveries with a customer satisfaction boost
With an average of 75 orders delivered daily on 25 different trucks, Kimal Lumber understands the importance of getting deliveries right. The easy-to-use, fully integrated dispatch and delivery capabilities within the BisTrack Journey Planner and BisTrack Delivery applications will simplify the critical tasks involved in delivery. “We currently have the stereotypical dispatch office—the clipboards up on the wall representing each truck,” said Bob Hinman, general manager, Kimal Lumber. “One of the great advantages we see with BisTrack software is it will enable us to optimize our truck and driver usage, boost efficiency, and minimize delivery errors. When we complete installation of the BisTrack Journey Planner and BisTrack Delivery applications we’ll be able to generate real-time information for our team and especially for our customers as to when a delivery should pass, provide pictures, and documentation for each drop. We recognize that as a big advantage and we're viewing it as not only improving our efficiency but also offering better service for our customers.”
“The hardest part of our business is maintaining profitability while keeping processes efficient. There are many technology advances that the BisTrack system offers us—many tied to the ability to provide information to our customers throughout the delivery process. BisTrack software gives us a competitive advantage over other lumber and building materials (LBM) dealers,” said Hinman.
“Kimal Lumber is a company driven by their customer needs and is always striving to implement new processes and technologies that will move them into the future,” said Kevin Hodge, director, product development and product management, Epicor Software. “We’re proud to partner with Kimal Lumber to expand and enhance its LBM operations—they are now well-positioned to positively flip workflows and deliver on seamless customer deliveries for continued business growth.”