Jacksons Home & Garden Retail Store Operations Now Rooted in Epicor Retail Technology
Family Owned Business to Streamline Processes with Enhanced Analytics, Better-Quality Purchasing, and Improved Inventory Management Tools
Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, announced today Jacksons Home & Garden has implemented the award-winning Epicor Eagle N Series® retail business management solution to improve overall operations in its retail store and amplify the customer experience.
A leading garden and home décor retailer, Jacksons Home & Garden has successfully grown from a small garden store into one of the most popular shopping destinations in Dallas, Texas. In addition to offering the single, largest selection of indoor and outdoor pottery in the Southwest, the business also provides a distinctive line of high-quality products to enhance the experience of homes, gardens, and patios.
Jacksons Home & Garden chose the Eagle N Series software for garden centers to streamline its retail store processes by improving interactions at point of sale (POS), gaining insight into business analytics, refining product purchasing, and maximizing inventory management with robust new tools.
“Our previous POS solution was too unreliable, had not provided industry-specific functionality, and its support was lacking. This led us to search for a new software system for our retail business. With our previous retail software, the sales cycle with a customer was very difficult. The process from item lookup, information entry, and customer transaction—really things that should be pretty simple and a part of any POS system—were arduous and difficult. The sales cycle has to be done effectively and efficiently. We see the Epicor solutions helping us improve the sales cycle and a variety of other areas, specifically to increase margins, lower costs, enhance employee productivity and customer service.”
Improved Business Intelligence to Manage the Business
The lack of usable data reports for sales tracking and inventory management had made it difficult for the Jacksons Home & Garden management team to understand what was happening in the business. “Analytics are important to any business,” said Craig Kilgore, general manager, Jacksons Home & Garden. “When you more effectively control expenses and measure results, you improve the bottom line. This then leads to defining growth patterns and possible new business opportunities. Accessing and utilizing business analytics through the Epicor Compass™ tool is going to help us manage our inventory better, control expenses, and measure results.”
“We are pleased to partner with Jacksons Home & Garden,” said Doug Smith, director of product marketing, retail and distribution, Epicor Software. “With built-in lawn and garden industry best practices, the Eagle N Series solution should help Jacksons improve efficiencies and drive growth across its garden retail operations.”