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Gerould's Professional Pharmacy Invests in Epicor Eagle N Series to Drive Expansion Goals

Independent Pharmacy to Streamline Business Management With Implementation of Epicor Eagle N Series

Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, today announced that Gerould's Professional Pharmacy, Inc. has selected the Epicor® Eagle N Series™ pharmacy retail management solution to support expansion objectives, streamline overall business management processes and offer customers more personalized service.

Gerould's Professional Pharmacy is a third-generation, family-owned pharmacy that has been serving the Southern Tier of New York and Northern Tier of Pennsylvania since in 1921. What began as a full-service pharmacy, through growth and expansion, has added a home medical equipment and healthcare supplies division to the business -- making them one of the largest suppliers of medical equipment and home health care items in the region.

New Tools for Efficient Pharmacy Retail Management

With four pharmacies and one health care division, Gerould's Professional Pharmacy wanted a pharmacy retail management solution with all-encompassing functionality that fit their business needs. “The selection of Epicor Eagle N Series over other solutions in the industry was fairly simple,” said Frank Steed, owner of Gerould's Professional Pharmacy. “If you want to eliminate your headaches and run an efficient pharmacy business in a cost effective way, you need the best solution in both the pharmacy management and point of sale (POS) environments. After looking at the POS systems that are out there, we felt that Epicor provided us with the best opportunity to push our business forward.”

Leveraging Epicor Eagle N Series, the company will boost the customer experience through a revamped loyalty program. “We needed to modify our very manual customer loyalty program,” said Steed. “With Epicor Eagle N Series, we will have the capability to serve customers in a more personalized manner through an understanding of their past purchases, allowing us to predict future needs -- with the goals of increasing loyalty customer volume and encouraging repetitive business. Epicor solutions give us a foundation to create seamless customer experiences across all our locations.”

Industry Partnerships Aid in Business Expansion

Frequent interaction with Shrivers Pharmacy, an independently owned and locally operated pharmacy in Ohio, allowed the Gerould's Professional Pharmacy team to see firsthand how Epicor Eagle N Series operates daily in front-of-store and back-of-store operations. “We have a very similar business environment as Shrivers Pharmacy,” said Steed. “For us, having the opportunity to partner with a retailer in the industry that has experience and a long history of working with Epicor solutions has really pushed us to get new operational techniques off the ground utilizing innovative technology.”

“We embrace technology and we embrace our new partnership with Epicor to help us manage the business efficiently and with a chain-like mentality so that we can thrive financially, but more importantly treat our customers in a personalized manner,” said Steed. “Today, expansion is the only way pharmacy businesses can stay viable. We're looking for development opportunities as well as diversification -- we are confident that Epicor will help us with our overall business management and bottom line.”

“Pharmacy retailers depend on seamless operations to retain margins, enhance growth, and meet mounting customer expectations,” said Keith Lam, senior product manager for Epicor. “Gerould's Professional Pharmacy joins a great and growing list of exceptional independent pharmacy retailers using Epicor solutions and we are proud to partner with their organization.”

For more information about Epicor Eagle N Series for pharmacy retail management, please call 888-463-4700 or email

About Epicor Software Corporation

Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail and services industries. With over 40 years of experience serving small, midmarket and larger enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional and global businesses demand. The Company's headquarters are located in Austin, Texas, with offices and affiliates worldwide. For more information, visit

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Epicor, Eagle N Series and the Epicor logo are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.


Lindsay Ortega
Senior Specialist, Public Relations
Epicor Software Corporation
+1 952 417 5022

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