Fisher Lumber to Boost Operational Excellence with Epicor BisTrack
Kansas-based, full-service lumberyard to implement powerful LBM software to simplify complex processes and streamline operations
Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, announced today Fisher Lumber Company has selected Epicor BisTrack™, the award-winning business management software for lumber and building materials (LBM) dealers and distributors, to bring a fully integrated, operationally centric system with mobile access to the entire operation.
Fisher Lumber, founded in 1955, is a family run business that has built its reputation on quality products and customer service. Today, the LBM dealer, owned and operated by the Fisher family, has three locations—two lumberyards and a 12,000 square foot showroom—spread throughout Kansas.
To keep up with the business’ guarantee of providing quality products, service, and competitive prices, Fisher Lumber will move from an antiquated system and implement the BisTrack solution.
“We wanted a new set of technology tools to improve business operations overall, but also to inspire the younger generation with best-of-breed technologies. We also realized we were paying for an older system when the same amount of maintenance fees could go to a newer, more efficient system. BisTrack will help us save time and money by speeding up processes such as service at point of sale (POS), inventory control, scheduling deliveries, and quickly accessing business intelligence to make more informed decisions.”
Enhancing sales flow processes
Fisher Lumber will also leverage the integrated Epicor BisTrack Journey Planner and BisTrack Cloud tools to automate the sales, dispatch, and delivery processes. “Previously, orders were called into the yard by either contractors or outside salespeople. The orders were then written up by counter or office associates, placed into a dispatch and delivery system, and then dispatchers from both yards would set the delivery schedule. Occasionally, orders were missed or dispatchers crossed wires and multiple deliveries were set,” said Tremblay. “Now, with the integrated BisTrack Journey Planner module, we’ll eliminate manual entering and updating of orders—minimizing process interruptions and reducing calls to the dispatchers.”
“Through the use of BisTrack Cloud, our sales team will gain mobile access to the tools they need to track customer opportunities, respond to questions instantaneously, and close orders faster—decreasing requests into the office and increasing productivity,” continued Tremblay.
“As more and more LBM organizations look to grow their businesses, they are choosing to replace legacy systems with modern technology solutions. Fisher Lumber is a prime example of this strategy,” said Kevin Hodge, director, product development and product management, LBM, Epicor Software. “I’m confident that Epicor BisTrack will help Fisher Lumber gain operational benefits and ensure they meet or exceed their customer’s expectations.”