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Filter Sales & Service, Inc. Increases Transparency and Customer Experience with Epicor Prophet 21

Largest regional air and liquid filtration product distributor in the Northeast US implements Epicor solution

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, today announced Filter Sales & Service, Inc. has chosen the award winning Epicor® Prophet 21® software as its new enterprise resource planning (ERP) solution to achieve accurate inventory and greater transparency through the whole customer lifecycle.

Founded in 1953, Filter Sales & Service, Inc. is the largest regional air and liquid filtration product distributor in the Northeast U.S. and number one in Camfil product sales for eight years running. The company provides both cost and energy-efficient solutions for hospitals, hotels, universities, bio-tech companies, and more.

Since many of Filter Sales & Service, Inc.’s products can be purchased elsewhere, the company needs to provide a best in class customer experience to stand out from the competition. When Filter Sales & Service, Inc. began searching for a new ERP system, this was a main focus.


“Prophet 21 and the transparency the system provides will allow us to better predict when we will have certain products in stock, allowing us to follow up with customers right away. When we have accurate inventory, we save so much time and can focus on the customer and providing what they need. We want to make ordering and receiving product as easy as possible for our customers.”
Jackie Clarkson, Operations and Process Improvement Manager, Filter Sales & Service, Inc.

Greater transparency with first-class software

The company’s previous system lacked functionality and transparency into the lifecycle of its orders. “Our previous system was not built to export data. It was nearly impossible to do it ourselves. I noticed a lack of transparency because no one outside of management was looking at data on a daily basis to make decisions,” said Clarkson. “Implementing Prophet 21 will allow sales reps to own every quote they put in the system and see the whole order through. The dashboard feature will also allow employees to see information in real time, across the board. The system will give Filter Sales & Service, Inc. the insight we need to follow up with customers who haven’t made a purchase in a while, preventing potential lost sales before they happen.”

“The Epicor Prophet 21 solution is a proven success for distributors of all sizes, and the software is becoming more powerful and valuable to companies that need a one-stop shop for their services,” said Mark Jensen, director of product management, Epicor Software. “Prophet 21 software offers a combination of features and functionality that can accurately streamline processes. Pricing, inventory and even quoting becomes automated reducing time consumption.”

About Epicor Prophet 21

Leveraging a half-century of distribution industry knowledge and expertise, Epicor Prophet 21 software is an end-to-end distribution solution offering deep functionality—from open ecommerce platforms to mobile sales and field services, wireless sales counters and warehouses, advanced inventory management, and customer optimization tools. Visit the Epicor Prophet 21 solution hub to learn more.

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions manage complexity, increase efficiency, and free up resources so you can focus on growth. For more information, connect with Epicor or visit

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Epicor, the Epicor logo and Prophet 21 are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

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