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Copp’s Buildall Selects Epicor BisTrack to Support Growth Plans

Canadian building material business implements new software in four retail locations

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, today announced Copp’s Buildall has selected Epicor BisTrack™ software for lumber and building materials (LBM) dealers and distributors to support seamless operations across the organization.

Copp’s Buildall, family owned and operated through four generations, has had a prominent role in London, Ontario's building industry since 1877. The business strives to be the leading building material supplier by providing the best service, quality products, and exceptional value.

Epicor BisTrack software is the tool that Copp’s has chosen for integrated dispatch and delivery management, electronic document management, inventory control tools such as suggested orders, real-time business intelligence, and more to aid in making accurate business decisions.

“To continue being a leader in the industry required us to look at ways to improve efficiency and better serve our customers. Copp’s Buildall is a future-oriented business and we don’t want to be held back by our software in the years to come. Our previous software did not integrate with some of the modules we use—particularly delivery, business reporting, and document storage. We created workarounds and built our own tools to provide the systems we needed. With BisTrack software all of the modules we need are integrated, which will undoubtedly provide a more robust platform to further improve the customer experience and in turn lead to increased sales.”
David Loughlin, Vice President, Finance, Copp’s Buildall

“BisTrack software will help us better serve customers by increasing our efficiency to eliminate manual tasks, gain better business insight, and improve the customer experience,” continued Loughlin. “Our primary objective for transitioning to BisTrack software is to take our customer service to an even higher level. By having fully integrated systems built into one platform, we will improve our ability to communicate with and serve our customers”

Accurate dispatch and delivery functionality

Approximately 50 percent of the Copp’s Buildall business is delivered—requiring accurate and real-time data to effectively serve customers and keep the business on track. “With BisTrack software, we’ll know exactly where our trucks are and how long they spend at each drop. We can even give our customers access to the status of their shipped orders. They can monitor their shipments online or request an alert once a shipment has been delivered to their workers at the jobsite,” said Loughlin.

“Overall, our investment in BisTrack software will give us an advantage over our competitors, help us provide better service to our customers, and remain on the growth trajectory,” concluded Loughlin.

“We are excited to support Copp’s Buildall with its growth plans,” said Kevin Hodge, director, product development and management, LBM, Epicor Software. “Copp’s investment in BisTrack will ensure they have a solid foundation for growth.”

About Epicor BisTrack

Epicor BisTrack is designed to help dealers and distributors of lumber, building materials, and construction supplies better manage all aspects of their businesses, optimize operations, propel opportunities, and enable employee mobility. The software creates efficiencies in workflow by improving the flow of information from the supplier to the customer, and offers powerful and flexible business intelligence tools for better forecasting and decision-making. Visit the Epicor BisTrack solution hub to learn more.

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions manage complexity, increase efficiency, and free up resources so you can focus on growth. For more information, connect with Epicor or visit

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Epicor, BisTrack, and the Epicor logo are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

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