Bill’s Gun Shop & Range Selects Epicor Software for Enhanced Firearms Management
Growing Minnesota-based firearms retailer and shooting range to implement Epicor and Orchid solutions for firearms and retail business management
Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth announced today that Bill’s Gun Shop & Range has selected Epicor solutions for firearms and retail business management software to improve inventory maintenance, enrich range management and range memberships, and boost the customer experience in its multi-store business.
Awarded the coveted 5 STAR Range rating by the National Shooting Sports Foundation (NSSF), all five Bill’s Gun Shop & Range locations focus on personalized customer service and superior product knowledge. With growth and the customer experience top-of-mind for owner John Monson, the business will soon implement Epicor Eagle N Series®, Epicor FFL Compliance Manager®—created in collaboration with Orchid Advisors—and Epicor Range Management solutions.
“Prior to discovering that our previous software solution was on an end-of-life trajectory, we recognized we needed to weave a system into our business that would help us expand, grow with us, and give us more accurate insight into our customer needs. We researched the firearms industry for technology leaders as well as heard recommendations from partners. Epicor was the best fit for our business, offering industry-leading solutions for my business’s growth strategy and displayed the greatest dynamic growth in the firearms industry over the last few years.”
Analytics to enhance the customer experience
Bill’s Gun Shop & Range features 116 shooting lanes companywide and its service hinges on the guarantee of always having a range lane available for walk-in customers. “Another advantage of implementing a system like Epicor is gaining critical data to improve the overall customer experience. We want to provide a unique, positive, and memorable experience for all our customers each time they come. With the business intelligence data obtained from our Epicor system, we will leverage a better understanding of our customer needs, improved tracking of customer activities, and more frequent and personalized communication with customers. Additionally, through the use of the advanced Epicor Range Management solution, we will expand and better personalize our membership offerings,” said Monson.
Easy access to firearms inventory data
With $1 million of inventory in each store, the Bill’s Gun Shop & Range team has large and high-end inventory to maintain. “Eagle N Series software will provide us with inventory information across all of our locations,” said Monson. “The simple ability to see what I have in stock and at which location will be a huge benefit to the business. Instead of having to call another store, look in a cabinet, or check the floor, I will be able to easily access our global inventory. This will immediately secure the customer’s purchase and initiate a store transfer, if needed—streamlining our processes, which enhances our customers’ experience, not to mention the time we save as a company.”
“The FFL Compliance Manager tool will give us more data and features to work with than our previous system. Our current system only gives us basic firearms information, and we’ve had to create external processes in order to do tracking and get details prepared for audits. With the tribal knowledge we have about audits, we’re hoping to use the Epicor and Orchid tool to improve our inspection results because of the increased diversity and functionality within the tool,” said Monson.
“We are pleased to partner with Bill’s Gun Shop & Range to provide its business with advanced reporting, retail management, and customer management tools,” said Bill Wilson, senior vice president, product development, Epicor Software. “With improved software functionality, we hope to see Bill’s business growth soar in the years to come.”
Epicor Eagle N Series, Epicor FFL Compliance Manager, and Epicor Range Management solutions are being presented in the Orchid Advisors and Epicor booth #1007 during this week’s SHOT Show, January 23-26, 2018 in Las Vegas, Nevada. To schedule an appointment with an FFL compliance expert, please visit https://orchidadvisors.as.me/schedule.php.
About Epicor Eagle N Series
Epicor Eagle N Series software is a fully integrated retail business management system, with built-in best practices, designed for small to mid-sized businesses. Thousands of retail customers rely on the Epicor Eagle N Series solution to operate more efficiently and grow revenue and profits. Visit the Epicor Eagle N Series solution hub to learn more.
About Orchid Advisors
Orchid Advisors provides software, growth and compliance solutions to the firearms and outdoor sporting goods industries. The firm’s experts advise on regulated license applications and transform how its’ clients manufacture, import, export, distribute and sell. In conjunction with the industry’s associations, the firm also offers FFLBizHub.com, an online service platform designed to modernize the daily operation of Federal Firearms Licenses (FFLs) and Special Occupational Tax (SOT) holders. For more information, visit www.orchidadvisors.com.
About Epicor Software Corporation
Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions manage complexity, increase efficiency, and free up resources so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.
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Epicor, Eagle N Series, FFL Compliance Manager, Range Management, and the Epicor logo are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.